Luna99 Platform Terms and Conditions of Use

Welcome to luna99. This Terms and Conditions document ("Agreement") governs your use of the website, mobile application, and all services provided by luna99 ("Platform"). By accessing or using any part of our Platform, you confirm that you have read, understood, and agree to be fully bound by this Agreement.

If you disagree with any part of these terms, you are not permitted to use the luna99 Platform. Continued use of the Platform following any changes to the terms will be considered your acceptance of the updated version.

This agreement applies to all users of the Platform, including visitors, registered users, and paid members. luna99 reserves the right to modify, add, or remove any part of these terms at any time without prior notice, except for notices provided through the Platform or via email to registered members.

To register and use luna99 services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Not a citizen or resident of any jurisdiction that prohibits online wagering activities.
• Never been banned or suspended from using the luna99 Platform previously.
• Providing accurate, truthful, and up-to-date personal information during the registration process.
• Having full legal capacity to enter into a binding agreement.

All new accounts are required to complete the Identity Verification (KYC) process before the first withdrawal is permitted. This process requires you to submit a valid proof of identity such as a national ID card, passport, or driving licence, along with recent proof of address.

Luna99 reserves the right to reject registration applications or close existing accounts if the information provided is found to be false, incomplete, or misleading. Any attempt to circumvent the age verification process will be reported to the relevant authorities.

Each user is only permitted to hold one (1) active account at luna99. Owning more than one account, whether directly or through a third party, is strictly prohibited and may result in:

• Immediate freezing of all associated accounts.
• Cancellation of all bonuses, promotions, and wins obtained through duplicate accounts.
• Forfeiture of balances in accounts found to be in violation of the rules.
• Permanent ban from the luna99 Platform.

You are fully responsible for keeping your username and password confidential. Never share your login details with any third party. luna99 will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

Luna99 reserves the right to request additional identity verification at any time, particularly before processing large withdrawals or when unusual activity is detected on your account. This is a security measure we implement to protect your interests as a user.

Luna99 supports a variety of payment methods suited for users in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed using 256-bit SSL encryption to ensure the security of your funds.

Deposit Rules:

• The minimum deposit is RM 10 for most payment methods.
• All deposits must be made using a payment method registered in your own account name.
• Third-party deposits are not accepted and will be returned minus any applicable processing fees.
• Luna99 does not charge any processing fees for standard deposits.

Withdrawal Rules:

• The minimum withdrawal is RM 30 per transaction.
• Withdrawals are processed within 15 minutes to 24 hours depending on the payment method and verification requirements.
• Daily withdrawal limits depend on your membership tier — VIP members enjoy higher limits.
• The first withdrawal requires completed KYC verification before it can be processed.
• Luna99 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

All bonuses and promotions offered by luna99 are subject to specific terms and conditions stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Each bonus has a wagering requirement that must be met before winnings from a bonus can be withdrawn.
• Wagering requirements are typically between 20x and 35x, depending on the type of bonus.
• The welcome bonus may only be claimed once per eligible new user.
• Luna99 reserves the right to withdraw or modify the terms of any promotion at any time.
• Abuse of the bonus system, including the use of arbitrage strategies or hedging, will result in bonus cancellation and potential account closure.

The luna99 VIP program offers a range of exclusive benefits to loyal members, including weekly cashback, higher withdrawal limits, personalized bonuses, and access to special events. VIP membership is determined based on your total wagering amount and account activity duration.

All games available on the luna99 Platform are operated by licensed and internationally certified third-party software providers. The outcome of each game is determined by a Random Number Generator (RNG) that has been independently verified to ensure fairness.

The general wagering rules at luna99 are as follows:

• All wagers that have been confirmed and accepted by the system are final and cannot be reversed.
• In the event of a technical disruption during a gaming session, luna99 will use server records to determine the valid outcome.
• Luna99 reserves the right to void any bet suspected of being placed fraudulently or using automated software (bots).
• Minimum and maximum betting limits for each game are as stated within the respective game.
• Wins obtained through exploitation of software bugs will not be paid out, and the relevant account may be suspended.

For Sports Betting, all odds are subject to change until the wager is accepted and confirmed. Luna99 reserves the right to limit or decline bets from any user without providing a reason.

Users of the luna99 Platform are required to conduct themselves with respect and responsibility at all times. The following are strictly prohibited:

• Using automation software, bots, or any unauthorized tools to interact with the Platform.
• Deceiving, cheating, or harassing other users at the Live Casino tables or on the chat platform.
• Using the Platform for any illegal activities, including money laundering.
• Share your account or allow others to use your account.
• Abusing the customer support system with unreasonable requests or offensive language.
• Attempting to hack, disrupt, or compromise the technical infrastructure of the Platform.

Luna99 maintains a zero-tolerance policy against all forms of fraud or conduct that compromises the integrity of the Platform. Violation of any of the above rules may result in immediate action, including permanent account suspension or closure.

All content on the luna99 Platform, including but not limited to logos, brand names, graphics, user interfaces, text, games, software, and marketing materials, is the exclusive property of luna99 or our licensed suppliers.

You are not permitted to:

• Copying, reproducing, distributing, or publishing any content from the Platform without written authorization.
• Using the luna99 name, logo, or brand for commercial purposes without authorization.
• Creating derivative works based on Platform content without authorization.

Any violation of luna99's intellectual property rights will be subject to appropriate legal action.

To the extent permitted by law, luna99 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the Platform, including:

• Financial losses due to service disruptions beyond luna99's control.
• Losses resulting from unauthorised third-party access to your account.
• Losses resulting from fair and legitimate game outcomes in accordance with the rules.
• Service disruptions due to planned or unplanned system maintenance.

Luna99 makes no guarantee that the Platform will operate without interruption or error at all times. We will make every effort to ensure consistent Platform availability and will notify users in advance of any scheduled maintenance.

You may close your luna99 account at any time by contacting our support team. Before closure is processed, all eligible balances will be returned to your original payment method, subject to applicable withdrawal conditions.

Luna99 reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any rules within these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Confirmed ownership of multiple accounts.
• Account information found to be false or inaccurate.
• Instructions from legal authorities or regulatory bodies.

In the event of account closure due to a breach, luna99 reserves the right to forfeit all bonuses and wins obtained through activities that violate our terms. For closures due to other reasons, valid balances will be returned to the user upon completion of the investigation.

Should any dispute arise regarding the use of the luna99 Platform, we encourage you to contact our support team first for an amicable resolution. Most issues can be resolved within 48 hours through our official support channels.

The official luna99 complaint procedure is as follows:

1. Contact the support team via live chat or email, including your account details and a full description of the issue.
2. Your case will be reviewed by the dispute resolution team within 3–5 business days.
3. The outcome will be communicated to you via your registered email.
4. If you are not satisfied with the decision, you may request a review by senior management.

Any disputes that cannot be resolved internally will be referred to an independent and neutral arbitration body. These Terms and Conditions are governed by applicable law, and all disputes will be resolved in accordance with valid legal procedures.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the use of the luna99 Platform in general, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the luna99 Platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for written enquiries and supporting documents.
• Telegram: Follow luna99's official channels for the latest updates and additional support.

Our support team operates 24 hours a day, 7 days a week, and is ready to assist you in Malay, English, and Chinese. The average response time via live chat is under two minutes.