At luna99, your privacy is not merely a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, and protect your personal information at all times.
Six core pillars of privacy protection we practise every day
All data transmitted between your device and luna99 servers is protected with industry-standard SSL encryption. No third party can intercept your information while in transit.
Your personal data is stored on servers protected by multi-layered firewalls. Database access is restricted to authorised personnel with two-factor authentication.
Only you can access your account and personal information. luna99 never asks for passwords via email or chat, and none of our staff needs to know your password.
Luna99 never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used solely for platform operational purposes.
In the event of any security incident involving your data, luna99 will notify you via your registered email within 72 hours of the incident being identified.
Luna99's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards. We undergo regular security audits to ensure consistent compliance.
Welcome to the luna99 Privacy Policy. This document is designed to give you a clear and comprehensive understanding of how our platform handles your personal information — from the moment you register through every service you use.
Luna99 takes our responsibilities as a data controller seriously. We believe user trust is the foundation of a healthy relationship between our platform and our members. That is why we are committed to being fully transparent about our data collection and usage practices.
By registering and using the luna99 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully in its entirety. Should you have any questions, our support team is available 24 hours a day, 7 days a week.
Luna99 collects various types of information depending on how you interact with our platform. All data collection is carried out on legitimate and reasonable grounds to deliver the services you use.
Information you provide directly:
Information collected automatically:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, IC, date of birth | KYC verification & compliance |
| Contact Data | Email, phone number | Communication & support |
| Financial Data | Bank account, transaction history | Payment Processing |
| Technical Data | IP, device, browser | Security & improvements |
| Usage Data | Games, clicks, sessions | Experience personalisation |
Every piece of information we collect has a clear and lawful purpose. luna99 does not use your data for any purpose not stated in this policy without obtaining your additional consent.
Luna99 does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where sharing information is necessary for platform operations:
Luna99 has never and will never sell email lists, phone numbers, or any personal information belonging to our users to advertisers or third-party marketing companies.
Luna99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the luna99 platform.
Protecting your personal data is luna99's highest priority. We implement a comprehensive range of technical and organizational security measures to prevent unauthorized access, data breaches, or misuse of your information.
Our technical security measures include:
While we implement the highest security standards, no system is 100% risk-free. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials, and ensuring your device is always up to date.
As a luna99 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. We fully respect and facilitate the exercise of these rights:
You may request a copy of the personal data we hold about you at any time through our official support channels.
You have the right to request correction of any inaccurate or incomplete personal data held in your account.
You may request deletion of your personal data, subject to applicable legal data retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without penalty.
You may request your personal data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances while we investigate or verify its accuracy.
Luna99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law — whichever is longer.
Once the retention period expires and there is no legal requirement for extended storage, your data will be securely deleted using irreversible deletion methods.
Luna99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform service developments.
When we make significant changes to this policy, we will:
Your continued use of the luna99 platform after the effective date of any changes constitutes your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you have the right to close your account before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach us through the following channels:
Our data protection team operates Monday to Friday, 9 AM to 6 PM (WMT), and we are committed to responding to all privacy-related inquiries within 3 working days. For formal complaints relating to data protection, our response time is within 14 working days.
With high-standard privacy protection in place, you can focus on what matters most — enjoying the best gaming experience at luna99 without worrying about your data security.