Luna99 believes that gaming is only truly enjoyable when done in a healthy and controlled manner. We provide tools, guidance, and support to help you stay in control at all times.
Luna99 provides a range of tools you can use to manage and control your own betting experience
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, our system will automatically block any additional deposits for that period.
Control how long you play in a single session. You can set time reminders or a maximum session limit so you do not unknowingly spend too long in front of the screen.
Need a short break? Use the self-break feature to temporarily suspend your account — whether for 24 hours, a week, or a month. Easy to activate whenever you feel it's needed.
If you feel the need to stop entirely, you may apply for a long-term self-exclusion — 6 months, one year, or permanent. During this period, your account will be inaccessible and no promotions will be sent to you.
Review your gaming history and transaction records in detail. Understanding your own spending patterns is the first step to staying in control and making smarter decisions.
Luna99 is an 18+ platform with no exceptions. We encourage all users to enable parental control software on devices shared with children at home to prevent unauthorised access.
Responsible gaming means enjoying betting as entertainment only — not as a way to generate steady income, resolve financial problems, or escape the pressures of daily life. When you play with the right mindset, every session becomes an enjoyable and stress-free experience.
At luna99, we understand that the majority of our members play in a healthy and controlled manner. However, we also recognise that a small number of users may face challenges in maintaining that control. That is why we have built a comprehensive support infrastructure — not because we are required to, but because we genuinely care about the wellbeing of our community.
The core principles of responsible gaming we uphold are simple: only bet with money you can afford to lose, set your limits before you play, and stop when your allotted time is up. These three principles alone are enough to keep your gaming experience positive and enjoyable.
One of the most important steps in responsible gaming is recognising the early warning signs before issues become more serious. Problem betting often develops gradually and can affect anyone, regardless of background or education level.
Here are some warning signs to watch for in yourself or someone you care about:
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact our support team or reach out to a professional assistance organisation.
Have you ever bet more than you originally planned?
Have you ever felt the need to bet with increasingly larger amounts to get the same level of excitement?
Have you ever tried to stop betting but failed to do so?
Has wagering affected your relationships with family or friends?
Have you ever lied to others about your betting activity?
Have you ever placed bets using money set aside for other needs, such as bills or food?
Have you ever felt guilty or regretful after betting?
Here are the best practices we share with all luna99 members to keep your betting experience enjoyable and free from impact on your daily life:
Luna99 has a strict policy on child protection and the safeguarding of minors. Our platform is exclusively for individuals who are of age 18 years and above only, and we enforce a range of mechanisms to uphold this policy.
During the registration process, all users are required to verify their age. A comprehensive KYC (Know Your Customer) process ensures that only adults can fully access our services. Any account suspected of being registered by a minor will be suspended immediately while an investigation is carried out.
To parents and guardians, we encourage the use of parental control software such as Net Nanny, Bark or your device's built-in parental controls to prevent children from accessing online gambling sites. Keep your account password secure and never leave your device unattended around children.
Go to the "Account Settings" section in your dashboard to access all self-control tools.
Set deposit limits, loss limits, session time limits, or break/self-exclusion options based on your needs.
Limits you set will take effect immediately. Reductions to limits require a verification period to protect you.
Review your activity report every week and adjust your limits if needed to ensure you stay in control.
If you or someone you know needs help, contact us or refer to the following resources:
Answers to the most frequently asked questions about responsible gaming at luna99
Register today and access all our self-control tools at no cost. We are here to ensure every gaming session is enjoyable, safe, and completely in your hands.